Are all products made by you?
All illustrations are made by me.
Except for prints, keychains and the holographic stickers all products are also homemade :)
How much does shipping cost?
Shipping cost depends on the order and where the order needs to go.
Letter mail in NL: €5,-
Letter mail anywhere else: €8,- to €12,-
Package in NL: €7,50
Package anywhere else: €10,- to €20,-
Everything is shipped with Track and Trace
Why is my shipping cost so high?
Sometimes the shipping calculation is off, resulting is higher than usual shipping costs. If this happens I will refund the money that's been paid too much.
Do I have to pay import fees or taxes?
Depending on what country you order from you may have to pay extra taxes or import fees when your order arrives in your country.
Where is my package?
Packages are usually shipped out every saturday, so it might not have shipped yet. When you're order has shipped you'll receive a Track and Trace so you'll be able to find your package.
If your order still hasn't arrived after a few weeks, please let me know.
What is your return and exchange policy?
All orders are final and can not be returned. If an item receives broken or an item from your order is missing please let me know so we can work something out.
How do pre-orders work?
Sometimes there might be products available for pre-orders. In the product description there will be an estamate when the product will ship out. If you combine a pre-order item with a stock item they will be shipped out together when the pre-order item is ready. If you want to receive the stock items earlier you will have to order them separetly.
If anything happens causing a delay to the pre-order you will be informed via email.